Before shipping the orders, we take good care to check them twice. You will definitely enjoy your product.

The products that are in good working conditions cannot be returned or exchanged unless of defective or dysfunction.

We provide a 2-day replacement warranty for all the defective or dysfunction products.

Before you place the order, it is recommended that you check all the products.

In order to ensure that the products are returned in the original condition sold before being accepted, each of them will be inspected.

Moreover, the client is required to return the authenticity tags, manufacturer`s box, dustbags, warranty cards, manuals and all other accessories as well.

We will not accept the products that have been altered, damaged or that appear used.

We are not responsible for the parcel detained/confiscated by customs, because sex toy is under prohibited items.

Before we can issue a refund or replacement of the product, we reserve our right to inspect the condition of the returned products.

For cancellation order : We will deduct Cancellation Fee 20% and Transaction Fee from the total amount.

To return an item, you must send a return request to contact@xxxxxx.com with title “Return & Exchange Product” which must include:
1. Your full name
2. Order number
3. Product

Feel free to contact us if you have any questions about the return & exchange policy.